The Town of Spanish is committed to being responsive to the needs of all its residents and visitors. To do this, we must recognize the diverse needs of all of our residents and visitors by striving to provide services and facilities that are accessible to all. As a provider of goods and services, the Town of Spanish is committed to ensuring its goods and services are provided in an accessible manner.
The Town of Spanish will promote accessibility through the development of policies, procedures and practices and by ensuring they consider people with disabilities. To do this we will make reasonable efforts to ensure the policies, procedures and practices address integration, independence, dignity and equal opportunity.
The Council of the Corporation of the Town of Spanish recently adopted a Multi Year Accessibility Policy. Town of Spanish Accessibility Policy
Feedback Process Should a member of the public wish to make a complaint regarding the accessible provision of goods or services they have received, they can advise the municipality of their complaint or concern by:
- Sending an e-mail outlining the nature of the complaint or concern to the following e-mail address: email@example.com
- Contacting by telephone the Chief Administrative Officer (CAO) or designate responsible for delivering the goods or services for which there is a complaint or comment (705)844-2300
- Attending the municipal office and meeting with the CAO or designate responsible for delivering the goods or services for which there is a complaint or comment
- A response will be provided to anyone providing a complaint or comment regarding the provision of accessible goods and services, in the same manner as the complaint or comment was received, within 30 days. If deemed appropriate, a complaint or comment regarding the provision of accessible goods and services may be directed to the CAO for recommendations on how to address the complaint or comment. If the CAO is unable to provide a satisfactory resolution to the complaint, the complainant has the option of presenting the complaint to the Town Council for final disposition.
Need more information?